Welcome to Fresense. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
If you do not agree with these terms, please refrain from using the website.
1. General Information
This website is operated by Fresense. Throughout the site, the terms “we,” “us,” and “our” refer to Fresense.
By visiting our website and/or purchasing from us, you engage in our service and agree to these Terms & Conditions.
2. Products & Services
Fresense offers luxury candles, fragrances, bambooless incense, home décor, and related lifestyle products.
We strive to display product descriptions, images, and colors as accurately as possible. However, actual colors and appearances may vary slightly depending on screen settings and handcrafted variations.
All products are subject to availability.
3. Pricing & Payments
All prices listed on the website are in INR (₹) unless otherwise stated.
We reserve the right to modify pricing, product availability, or discontinue products at any time without prior notice.
Payments are securely processed through trusted third-party payment gateways.
4. Order Acceptance & Cancellation
Once an order is placed, you will receive an order confirmation via email or SMS.
Fresense reserves the right to:
- Refuse or cancel any order
- Limit quantities purchased
- Cancel orders due to pricing errors, stock unavailability, or suspected fraudulent activity
Orders may only be cancelled before dispatch.
5. Shipping & Delivery
Shipping timelines provided on the website are estimated and may vary due to courier operations, weather conditions, or unforeseen circumstances.
Fresense is not responsible for delays caused by third-party logistics providers.
For complete shipping details, please refer to our Shipping Policy.
6. Returns & Refunds
Returns, replacements, and refunds are subject to our Refund Policy.
Due to the nature of fragrance and personal-use products, certain items may not be eligible for return once opened or used.
7. Intellectual Property
All content on this website, including:
- Logos
- Product names
- Text
- Images
- Graphics
- Packaging designs
- Website design elements
are the property of Fresense and may not be copied, reproduced, or used without prior written permission.
8. User Conduct
By using this website, you agree not to:
- Violate any laws or regulations
- Use the website for fraudulent purposes
- Attempt unauthorized access to the website or servers
- Copy or misuse website content
9. Limitation of Liability
Fresense shall not be held liable for:
- Indirect or incidental damages
- Delivery delays caused by third parties
- Allergic reactions or sensitivities to fragrance ingredients
Customers are advised to review product ingredients and usage instructions carefully before use.
10. Product Usage & Safety
Candles, incense, and fragrance products should always be used responsibly.
Please follow all care and safety instructions provided with the product.
Fresense shall not be responsible for damage or injury caused by improper use.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
12. Changes to Terms
Fresense reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Continued use of the website following any changes constitutes acceptance of those changes.
13. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in New Delhi, India.
14. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Fresense
Email: cs@fresense.com
Phone: 7827 151 531
Thank you for choosing Fresense.
Fresense — The Art of Refined Living