At Fresense, every order is thoughtfully packed with care to ensure it arrives beautifully and safely at your doorstep.
Please review our shipping policy below for information regarding order processing, delivery timelines, and shipping support.
1. Order Processing
All orders are processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is dispatched, you will receive a shipping confirmation along with tracking details via email or SMS.
2. Shipping Timelines
Estimated delivery timelines:
- Metro Cities: 2–5 business days
- Other Cities & Towns: 4–7 business days
- Remote Locations: 5–10 business days
Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen delays.
3. Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout.
We may offer complimentary shipping on select orders, promotions, or minimum purchase values.
4. Packaging & Handling
At Fresense, we take special care in packaging delicate products such as candles, glass vessels, and fragrance items to minimize the risk of damage during transit.
Each order is carefully packed to preserve both product quality and unboxing experience.
5. Order Tracking
Once your order has been shipped, tracking details will be shared via email or SMS.
If you experience any issues tracking your shipment, please contact our support team.
6. Delays & Delivery Issues
While we strive to ensure timely delivery, Fresense is not responsible for delays caused by:
- Courier or logistics partners
- Weather conditions
- Public holidays
- Incomplete or incorrect shipping information provided by the customer
However, we will always do our best to assist you in resolving any shipping concerns.
7. International Shipping
Currently we are not accepting international orders. We ship exclusively within India.
8. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
We will review the issue and assist you with a replacement or resolution.
9. Contact Us
For shipping-related queries or support, please contact:
Fresense
Email: cs@fresense.com
Phone: 7827 151 531
Thank you for choosing Fresense.
Fresense — The Art of Refined Living