At Fresense, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you interact with Fresense, we may collect the following information:
Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through third-party payment providers)
Non-Personal Information
- Browser type
- Device information
- IP address
- Website usage and browsing behavior through cookies and analytics tools
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Improve our website and shopping experience
- Send order updates and service communications
- Share promotional emails, offers, or new launches (only if you opt in)
- Prevent fraudulent transactions and maintain website security
3. Payment Security
All payment transactions are processed through secure and trusted third-party payment gateways. Fresense does not store your complete payment card details on our servers.
4. Cookies & Analytics
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand customer preferences.
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share limited information with trusted service providers such as:
- Shipping and logistics partners
- Payment processors
- Marketing and analytics platforms
These partners are only given the information necessary to perform their services.
6. Email & Marketing Communication
If you subscribe to our newsletter or marketing updates, you may receive emails about new collections, launches, offers, and brand updates.
You can unsubscribe at any time using the link provided in our emails.
7. Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
While we strive to use commercially acceptable means to protect your data, no online transmission or storage system can be guaranteed as completely secure.
8. Third-Party Links
Our website may contain links to third-party websites or services. Fresense is not responsible for the privacy practices or content of those external websites.
9. Your Rights
You may request to:
- Access your personal information
- Correct or update your information
- Delete your information from our records
- Opt out of marketing communication
To make such requests, please contact us using the details below.
10. Changes to This Policy
Fresense reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated revision date.
11. Contact Us
For any questions regarding this Privacy Policy or your personal information, please contact us at:
Fresense
Email: cs@fresense.com
Phone: 7827 151 531
Address: T-17, First Floor, Tekhand, Okhla Industrial Area, Phase-1, New Delhi-110020
Thank you for trusting Fresense.
Fresense — The Art of Refined Living